other members are trying to help. please be patient and try not to get angry. Have you tried; once you select "work, visit, present", when both tamas are on the stanby screen, one of you must press B again in order to get the connection going. Also make sure that you hold the 2 tops pointing towards eachother, about an inch or two apart. Make sure you are not in direct sunlight as that can interupt the connection process too.
KM
*moved to Help for new Tama Pet Owners*