First go to the back of your tama and unscrew the screw then there will be 4 other screws unscrew those ones to then you will see a circut board take out the battery on the left hand corner you will see DEBBUG you will see a circle with a line in the middle get a pencil and rub it in the line then put your tama back together then restart it and then press the middle button and then choose RESTART then your tama will hatch quick and then you get to choose your tama [you don't get to have a username]