Bandai Customer Service

TamaTalk

Help Support TamaTalk:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
Status
Not open for further replies.

Astromeno

Well-known member
Joined
Jun 29, 2007
Messages
370
Reaction score
15
I've had bad experience with how Bandai Customer Service handles questions on Tamagotchi products and such. It seems automated, and sometimes I think their answers don't really fit in at all with the question (I don't think I've quite experienced that, though). Too bad it's the only way of communication between consumer and company. What do you think? :blink:

 
Well, just now I got this response to my question about whether they forbid major retailers to import foreign Tamas or not, and of why they can't sell directly to customers:

Ben:
Bandai America appreciates your interest in the Tamagotchi brand!

The product lineups are based on a variety of factors but for the most part are

tailored to each market, its audience and retailers' support.

Retailers selling our products wish to make sales through their stores or

websites and we are merely a distributor so these are the main reasons we cannot

sell anything directly to Consumers.

Thank you,

Customer Service

Bandai America
They didn't even seem to answer one of my questions, and Hasbro and Mattel can sell directly, so why can't they? What do you think?

EDIT: Got another response (About my question about the new Tama anime):

Ben:
Bandai America appreciates your interest in the Tamagotchi brand but we have no

word on an individual release of a Tamagotchi Anime for the U.S.

Thank you,

Customer Service

Bandai America
Do you guys think I could email one of the press people instead of Customer Service? I don't seem to be getting anywhere with them (No offense).

EDIT 2: I made this topic because my old one on this hadn't been getting replies, I think.

 
Last edited by a moderator:
I voted they're Ok I guess because well thats what I think. They are good but not brilliant.

Cupcake Ciara :blink:

 
Status
Not open for further replies.

Latest posts

Back
Top